1. What payment methods do you currently accept?
We currently accept most kinds of credit card like Visa, MasterCard, Maestro, Laser Card, American Express, JCB, Diners Club and more, some of debit card like Visa Debit, MasterCard pre-paid card.
2. How can I check my order status?
If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please log in first and click Guest order tracking at any page of the website.Whether you have logged in or just choose the Guest checkout to purchase,please click Guest order tracking to check your order.
3. How is sales tax paid?
The product prices you see has already included sales taxes.
Note: please be aware that some countries may charge a customs import duty tax that you may have to pay, please check with your local customs office for further information.
4. Where can you ship to?
We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
5. What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.
6. What is your Return Policy?
Customers need to contact Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.
7. How much will the shipping cost?
We have three shipping methods including expedited shipping, standard shipping and super saving shipping. The shipping fee varies from country to country. It also depends on the weight of the items you order. You may place a test order to check the shipping fee.
8. How long is the delivery time?
Usually it takes 20-25 days to make wedding dresses since the day you place an order. The shipping time also differs in shipping methods. The fastest shipping - expedited shipping takes 3 days for the shipment. The sooner you place an order, the sooner we start preparing your dress. Thank you.
9. Is my privacy protected?
We do not share your personal information with any 3rd party companies. We will delete your information upon request.